Playing Telephone

“So Kaye, how do we enter answering all of these phones calls on our timesheet?”
- Megan Bornhorst

Much to the delight of her coworkers, Kaye embarrassed herself by mistakenly emailing a $250 sponsorship invoice to 660 members and contacts of the I-70/75 Development Association, which she sits on the board of. About 50 of those contacts (rightfully) called Choice One to talk to Kaye regarding the erroneous invoice. All at once.

Thankfully for Kaye, Megan and Brittany stepped up and answered the calls, apologizing over and over to confused (and, thankfully, understanding) invoice recipients. Brian Barhorst even fielded a call from the Governor’s Office.

This begs the question that if we need a time code for “Answering phone calls for Kaye’s slip up,” then perhaps there are a few more new time codes we might need around here:

• Guessing/discussing the gender and arrival date of Megan’s baby. (due June 11!)
• Helping Tony find his glasses. Or coffee cup. Or remember why he walked to your desk to talk to you.
• Predicting how Nick Sanders might next injure himself.
• Picking on Michigan fans.

In closing, what has Kaye learned? 1) Check the “Recipient” list a little more thoroughly before sending out invoices for the Association, and 2) If you want to get the Governor’s attention, send his office a fabricated $250 invoice.